The Facts About Plumbing

Informative FAQ in Tacoma, Washington

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Q: What areas do you service?

A: We service Tacoma, Puyallup, Graham, Fircrest, Gig Harbor, University Place, Dash Point, Kent, Buckley, Enumclaw, Lakewood, Olympia, Yelm, Spanaway, Parkland, Frederickson, Orting, Sumner, Edgewood, Pacific, Algona, Auburn, De Moines, SeaTac, Tukwila, Burien, Ruston, Fox Island, Anderson Island, Bonney Lake, Fife, DuPont, Steilacoom, Federal Way, Lacey.  We will also service other areas as needed.

Q: How long will it take you to respond to my call?

A: We do the best we can to respond to every call as soon as possible. Our exact response time will depend on plumber availability and location. Usually it takes about one hour for a specialist to arrive at your home or office, but we often arrive in less time than that. We also accept after-hours calls, so you will always be able to speak to a live person.

Q: Do you do service calls in the evening, holidays, and weekends?

A: Yes, we're here for you no matter what time of the day or night you call. Our services are available around the clock for your convenience. We believe you should not have to suffer through an emergency situation; you already have enough to deal with and repairs should not break the bank!

Q: How much will something cost?

A: Plumbing can appear to be very simple. However, there is a lot of liability when dealing with water. Every situation is different and in order to give an accurate estimate it is always best to get eyes on the problem first. We will gladly come out and take a look and offer you the best solution for your problem.

Q: How long will a water heater last?

A: Typically, a water heater lasts 10-15 years depending on water quality and maintenance. Annual maintenance can extend the life. Hard water or organic metals within your system, such as iron or manganese, will deteriorate the tank faster. Organic metals are usually only a problem on private well systems.

Q: Will a tankless water heater really save me money?

A: Yes, a tankless water heater will save you money because you are not using any energy to heat up the water, until there is a demand for it. Whereas a standard water heater has to maintain a constant temperature whether it is being used or not.

Q: How hot should my home’s water be?

A: Standard temperature for a hot water tank should be between 120-125 degrees.

Q: Why do I run out of hot water?

A: You may be running out of hot water due to the lack of maintenance to the tank which may be causing sediment build up. The parts on the water tank may also have become defective. This is a common problem for older, inefficient tanks that do not reheat fast enough to keep up with the demand of hot water.

Q: Why do I have such low water pressure in my home?

A: One reason may be that you have old corroded pipes. Another reason could be due to an active leak within your water system. And sometimes the problem lies directly within the fixture itself.

Q: When should I re-pipe my house?

A: We usually recommend re-piping be done when multiple fixtures show signs of low water pressure, or if there are continuous leak problems. Re-piping is also recommended when remodeling or doing any proactive upkeep of your home.

Q: How often should I replace my washing machine hoses?

A: Manufactures recommend you replace your washing machine hoses every 5 years.

Q: Is it safe to use toilet bowl cleaners that drop inside the tank?

A: No, toilet bowl cleaners of this style are usually very acidic and are known to deteriorate the rubber parts inside the tank. We recommend you only use cleaning products inside the bowl and not the tank.

Q: On average how many gallons of water does one person use in a day?

A: One person uses roughly between 80-100 gallons of water.

Q: It’s only a small drip, what can that hurt?

A: A slow drip of water can add up quickly, a sink that drips continuously can waste thousands of gallons of water per year.

Q: What is a clean out and why do I need one?

A: A clean out is a fitting in the piping which allows access for easy cleaning. Having a clean out can reduce the fee, because it allows access to the pipes without having to take things apart. We are happy to install a clean out if one is not available.

“Will Recommend Them With No Hesitation!”

“Quick, nice, explained every step, cleaned everything up, gave tips to avoid future problems. I would definitely use them again and will recommend them with no hesitation!”

— Cindy R.

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